Privacy Policy

Effective Date: June 30, 2026

The Schedule Helper ("Schedule Helper," "we," "our," or "us"), a product of Hope Marketing Solutions, LLC, respects your privacy and is committed to protecting the personal information you provide when using our website, software platform, and related services (collectively, the "Services").

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you regarding your information.

By using our Services, creating an account, starting a free trial, or purchasing a subscription, you agree to the collection and use of information described in this Privacy Policy.

1. Information We Collect

Depending on how you use the Services, we may collect the following categories of information.

Personal Information

When you create an account or contact us, we may collect information including:

Name

Business name

Email address

Phone number

Billing address

Payment information (processed securely through third-party payment providers)

Account login credentials

Business Information

Because Schedule Helper is designed to assist with scheduling recurring clients, you may choose to provide business-related information such as:

Employee or contractor names

Team member availability

Customer or student names

Customer contact information

Service addresses

Scheduling preferences

Internal notes

Business rules

Appointment history

Service locations

Calendar information

You are responsible for ensuring that you have the appropriate rights or permissions to provide this information to Schedule Helper.

Technical Information

We automatically collect certain technical information, including:

IP address

Browser type

Operating system

Device type

Date and time of access

Pages visited

Features used

Error logs

Diagnostic information

Referral sources

This information helps us improve platform performance and security.

Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

Remember login sessions

Maintain account preferences

Improve website performance

Understand product usage

Measure advertising effectiveness

Analyze traffic

Enhance security

Most browsers allow you to control cookie preferences through your browser settings.

2. How We Use Your Information

We use collected information to:

Provide the Services.

Create and manage your account.

Generate scheduling recommendations.

Store scheduling information.

Improve scheduling accuracy.

Process subscription payments.

Provide customer support.

Respond to inquiries.

Send service-related communications.

Improve product features.

Monitor system performance.

Detect fraud or unauthorized activity.

Maintain security.

Comply with legal obligations.

Develop future features and improvements.

We do not sell your personal information to third parties.

3. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following:

Your consent.

Performance of our contract with you.

Compliance with legal obligations.

Our legitimate business interests, including improving and securing the Services.

4. How We Share Information

We do not sell your personal information.

We share information only as necessary to operate, improve, secure, and support the Services or as otherwise required by law.

Information may be shared in the following circumstances.

Service Providers

We work with trusted third-party providers that perform services on our behalf. These providers may process information only as necessary to provide their services to us.

Depending on the features you use, these providers may include:

Payment processing providers

Cloud hosting providers

Email delivery providers

Customer support platforms

Artificial intelligence service providers

Analytics providers

Mapping and routing providers

Calendar integration providers

Authentication and security providers

Communication and messaging providers

These providers are contractually required to safeguard information consistent with applicable privacy laws and their own privacy commitments.

Payment Processing

Subscription payments are processed through secure third-party payment processors.

Schedule Helper does not store complete credit card numbers or sensitive payment credentials on its own servers.

Payment information is handled in accordance with the payment processor's security standards and privacy practices.

Artificial Intelligence Services

Certain scheduling features may utilize third-party artificial intelligence technologies to generate scheduling recommendations or assist with platform functionality.

Customer Data is shared only as reasonably necessary to provide the requested functionality.

We do not sell Customer Data for AI training purposes.

We do not knowingly permit Customer Data submitted through the Services to be used to train publicly available artificial intelligence models.

Mapping and Route Optimization

When route optimization or travel calculations are used, address information may be transmitted to mapping providers solely for the purpose of calculating travel times, distances, or routing information necessary to provide scheduling recommendations.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law.

Respond to lawful governmental requests.

Enforce our Terms and Conditions.

Protect the rights, safety, or property of Schedule Helper, our customers, or others.

Investigate fraud or security incidents.

Business Transfers

If Schedule Helper or Hope Marketing Solutions, LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

5. Data Retention

We retain information only as long as reasonably necessary to:

Provide the Services.

Maintain your account.

Process payments.

Resolve disputes.

Enforce our agreements.

Comply with legal obligations.

Maintain backup and disaster recovery systems.

After your subscription ends, Customer Data may be permanently deleted after a reasonable retention period unless a longer retention period is required by law or necessary for legitimate business purposes.

Customers are responsible for exporting any information they wish to retain before closing their account.

6. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect the information we collect.

These measures may include:

Encrypted data transmission where appropriate.

Secure authentication procedures.

Role-based access controls.

System monitoring.

Security updates.

Backup procedures.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information.

Request correction of inaccurate information.

Request deletion of certain personal information.

Request a copy of your information.

Object to or restrict certain processing activities where permitted by law.

Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

We may need to verify your identity before fulfilling certain requests.

8. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including rights related to access, deletion, correction, and certain uses of your personal information.

We will not discriminate against you for exercising any privacy rights provided by applicable law.

9. Business User Responsibilities

Schedule Helper is designed for businesses that manage recurring clients, customers, students, employees, contractors, or other service recipients.

Businesses using Schedule Helper are solely responsible for complying with all applicable privacy, data protection, employment, and consumer protection laws regarding the information they collect, store, upload, process, or manage through the Services.

This includes obtaining any required notices, authorizations, permissions, or consents necessary to collect and process personal information from their own customers, employees, contractors, students, clients, or other individuals.

Schedule Helper acts solely as a software provider and does not determine how businesses collect or use personal information.

10. Children's Privacy

The Services are intended for business use and are not directed to children under the age of thirteen (13).

We do not knowingly collect personal information directly from children.

If we become aware that personal information has been collected directly from a child in violation of applicable law, we will take reasonable steps to delete that information.

11. International Users

The Services are operated from the United States.

If you access the Services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

By using the Services, you consent to such transfers where permitted by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices.

When material changes are made, we will update the Effective Date and provide notice through the Platform, by email, or by other reasonable means.

Your continued use of the Services after any revised Privacy Policy becomes effective constitutes your acceptance of the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: [email protected]

Schedule Helper
A product of Hope Marketing Solutions, LLC

Effective Date: June 30, 2026